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Privacy Policy

Last updated: July 10, 2026

Heelthy is a small, student-run project — right now it's just a couple of us building this as part of an incubator program, not a large company with a legal department. That doesn't change what we owe you: this page explains, in plain language, exactly what we collect, why, and what we do (and don't do) with it.

1. What we collect

Only what you give us

We don't track you, buy data about you, or collect anything beyond what you actually type into our forms or upload. Specifically:

Contact details — your name, email address, and phone number, if you provide one
Custom-fit request details — a description of your foot condition, and any photos, scans, or prescription files you choose to upload
Messages — anything you send us through the contact form
Account password— if you create an account, your password is stored as a one-way hash. We can't see or recover your actual password, ever.

2. Why we collect it

To create and manage your account, if you make one
To review your custom-fit insole request and send you a quote
To respond to questions or messages you send us
To let you check the status of your requests and favorites when you log in

3. Who has access

Just us — the small team running Heelthy. We do not sell, rent, or share your information with any third party for marketing or advertising. We don’t have "partners" or "affiliates" that receive your data, because we don’t have any.

The only situations where your information would ever leave our hands:

If required by law (for example, a valid legal request)
In the event of a data breach or security incident — if this ever happens, we will notify affected users and the relevant authority as required under Quebec's privacy law (Law 25)

4. Storage & security

Your information is stored in our database and file storage. We take reasonable care to protect it, but as a small student project, we don't have a dedicated security team.

Practical note: please don't upload anything more sensitive than you're comfortable with — a description of your foot condition and a casual photo are exactly what we need. You don't need to send formal medical records.

5. Your rights

You can ask us at any time to:

Show you what information we have about you
Correct anything that's inaccurate
Delete your account and the data tied to it

Email us at heelthyinfo@gmail.com and we'll take care of it.

6. Cookies & tracking

We only use what's needed to keep you logged in — a login token stored in your browser. No third-party analytics, ad trackers, or marketing cookies.

7. Children's privacy

Heelthy isn't intended for use by children. If you believe a child has given us personal information, contact us and we'll delete it.

8. Changes to this policy

We may update this policy as the project grows. We'll update the date at the top whenever we do.

9. Contact us

Questions about your data? Email heelthyinfo@gmail.com or use our contact form.